Terms
These terms cover use of Flakk (“the service”), provided by Flakk (in formation, Reykjavík).
Subscription
The scope of the service, the subscription terms and the price are set out in the agreement with each property. Subscriptions renew until cancelled; the agreement sets out notice periods.
Payments
Guest payments are processed by your own acquirer under your own merchant agreement. Flakk is the technical gateway: it never receives, holds or pays out guest money.
The AI phone receptionist
The phone receptionist never gives out door codes by phone. Problems it cannot solve are logged to your team as tickets. Staff can unlock full control by phone with a personal PIN. You are responsible for keeping your house information, staff list and PINs up to date.
Service levels
Uptime and support commitments are set out in the agreement with each property.
Your data
You own your data. We provide a full export on request, in open formats. We delete your data within 90 days of the end of your subscription unless you ask us to keep it longer, apart from accounting records that Icelandic law requires to be kept for seven years.
Our data
We may use aggregated, anonymised performance data, such as uptime, response times and feature usage across all properties, to improve the service. It never identifies a property or a guest.
Governing law
Icelandic law. Disputes go to the District Court of Reykjavík (Héraðsdómur Reykjavíkur).