An AI team that runs your front desk.
Your booking system shows you the work. Flakk’s AI team does it: phone, email, bookings and reviews, 24/7, in every guest’s language.
All your bookings. One screen.
Just say it.
Nothing changes until you say yes.
Your booking system shows you the work. Flakk does it.
Most hotel software is a calendar with more screens to check. Flakk is a team that takes the work off your desk.
Six agents. One job each.
Every agent has one job, its own rules and hard limits in code. They share one memory, report to one brain, and nothing big happens without your yes.
Rolling out to pilot hotels now.
HeklaChairRuns the morning board meeting and brings you three decisions.
LóaGuest careLooks after every guest, and how they feel.
BragiEmail & reviewsAnswers email and reviews in your voice.
KáriMaintenanceTurns every complaint into a fixed room.
SindriSalesFills empty nights and spots every upsell.
MímirAnalyticsReads every number and checks every claim.
Every morning, a board meeting.
At 7:00 your agents compare notes. Kári flags a heating problem, Mímir sees the rating drop, Sindri holds the price. Hekla turns it into three decisions you approve in one tap.
Flakk. Your hotel’s core memory.
Every room, house rule, price and promise in one place, so every agent gives the same answer, every time. When something changes, Flakk’s memory is updated first.
Guests just ask. Your staff get it.
Problems sorted. Most urgent first.
- P3 SoonThe TV remote isn’t working.204 · 14:02
- P1 EmergencyThere’s water on the bathroom floor.102 · 14:09
- P4 LowCould we get an extra pillow?301 · 14:15
- P2 UrgentDie Tür geht nicht auf.105 · 14:21The door won’t open.
It answers the phone. Day and night.
In your guest’s language.
Every job you do today. Handled.
Built from a real owner’s list of what eats his day.
- LivePhoneAnswered day and night, in the caller’s language.
- In pilotEmailDrafted in your voice. You approve.
- LiveBookingsSay the change. It’s done.
- LiveGuest careGuests ask. Problems reach the right person, most urgent first.
- In pilotReviewsReal reviews answered in your voice, after your OK.
- In pilotMarketingEmpty nights spotted and offers suggested.
- In pilotMaintenanceEvery complaint becomes a job until the room is fixed.
- NextBooking sitesOne price change, every site.
on the phone, day and night
languages in the guest app
The guest app is just one orb.
changes without your yes
Facts about Flakk itself, November 2026.
See how guests rate your team.
- AAnnaHousekeeping4.9
- PPawełMaintenance4.8
- SSiggaFront desk4.7
Safe by design. Taught like your best people.
Safety built in
- Answers only from your own facts: rooms, rules and prices. It never makes one up.
- Nothing big changes without your yes. The limits are written in code, not in a prompt.
- Never writes fake reviews. Replies to real ones, in your voice, after your OK.
- Every miss is counted, fixed and turned into a test, so it doesn’t happen twice.
How we teach them
- Each agent learns its own niche in depth. The goal: decades of front-desk experience in every one.
- They learn how guests think and feel from the best books on psychology and hospitality, page by page.
- Every lesson becomes a rule the agent follows and a test it must pass.
- Flakk, the shared memory, keeps every answer right: every room, rule, price and promise in one place.
Straight answers.
Why should I trust an AI with my guests?
Because it’s built to be checked. Each agent has one job and hard limits in code, they all work from one shared memory, and anything big waits for your yes. It answers in seconds, at 3 a.m., in the guest’s own language.
How is this different from my booking system?
Your booking system stores bookings and leaves the work to you. Flakk does the work: it answers, drafts, sorts and follows up, and you approve what matters.
What if it gets something wrong?
Big changes wait for your yes. Every miss is logged, fixed and added to the tests that run before every update.
Will it sound like us?
Yes. Bragi learns your tone from your own replies, and you approve every review reply before it goes out.
Does it speak Icelandic?
Yes. The guest app speaks 29 languages, Icelandic and English included.
How hard is it to switch?
Days, not months. We move your rooms, prices and bookings from your current system for you.
Try it yourself.
Next: change a price once, and it changes on every booking site.